How Not To Drown Faster -- Database Marketing At DEC

In The Long Run, The Model Is The Key
By John Morris

As Direct Marketing Database Manager for Digital Equipment Corporation (DEC) in Canada, almost 20 years ago now, I was part of a team ramping up what was then an exciting new direct marketing sales initiative for high-tech B2B.  And we drove a low eight-figure result in year one -- although it would be fair to say that not all of that was incremental, it was still a huge success.

The key to direct marketing sales success is first of all "list, lists, lists", and I was the person on point for list strategy, selection and management.  The role was characterized by an enjoyable rhythm and fast tempo, requiring delivery of between one and two targeted, cleaned lists, from both internal and external sources, every week.

At the same time we were pushing forward a program to acquire full direct marketing database capabilities.

Technically, we were completely successful in our capability objective, but not on top of any purpose-built system.  We achieved our capabilities through a collection of what were at the time powerful in-house DEC software tools (TeamDATA, DECDecision, GENiSYS), powerful file editors, raw SQL, great internal technical support, some third-party list processing, a little set theory, plus all the spreadsheets, targeting analysis and write-ups for each campaign and list project.

This DEC experience was my first exposure to the importance of model-driven technology for achieving business objectives.  In direct marketing, or for that matter, any business domain, "the devil is in the details".  Technology helps, but only if that technology is based on a powerful model of your domain.

Otherwise, technology just helps you "drown faster".